To get help with a school-related problem in social media, you can fill out the form below, email help[at] or call our toll-free number – (855) 997-0409 – if you’re an employee of a school or district. If you’re a member of the news media or just want more information, please use this email address:


The helpline is open from 9 a.m. to 4 p.m. Pacific Time on school days. We endeavor to respond to all requests within 24 hours on business days. This is a service for schools. If you’re a parent or student, please reach out to your school or district with your request so that an administrator or other staff member can call and work with us as well as you. 

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